RETURNS & REFUND POLICY

SHOP WITH CONFIDENCE

7 Day Money Back Guarantee

We are confident that you will love our products, but if you are not completely satisfied, we offer a 7 day money back guarantee. To qualify for a full refund (equal to the rand value of the returned items), the following conditions apply:

USWE

  • You must contact us within 7 days of purchase.
  • Items must be returned in their original condition and packaging, complete with all swing tags and labels attached.
  • Items must not have been washed, worn, or altered.
  • Supporting documentation is required, such as photos, proof of purchase, or other relevant details.

STYRKR

  • You must contact us within 7 days of purchase.
  • Items must be returned in their original condition and packaging.
  • Supporting documentation is required, such as photos, proof of purchase, or other relevant details.

To initiate a return, please get in touch with us [Click Here] including your name, address, order number, and reason for return. Our team will get back to you as soon as possible to assist with the return process.

Important

  • Return shipping costs are the responsibility of the customer.
  • Refunds will be issued to the original payment method.
  • No refunds will be processed after the 7 days.

Vivo Vita Sport reserves the right to update this policy at any time. Please review it regularly for changes.

Faulty Items

If your item is faulty, please get in touch with us with the subject line ‘Faulty Item’. Supporting documentation is required, such as photos, proof of purchase, or other relevant details.

Incorrect Items

Receive the wrong product? Contact us immediately with the subject line ‘Incorrect Item’ [Click Here] . Once the incorrect item is returned, we will ship the correct item via next-day delivery and reimburse return shipping costs.

Damaged Items

Please inspect your order upon delivery. If it’s damaged or defective, or if you received the wrong item, contact us right away so we can resolve the issue quickly.

Not Happy With Your Order?

Your feedback helps us improve. If you are unsatisfied for any reason, reach out to us [Click Here]. Our support team usually responds within 24 hours and is happy to help.

Contact Us: info@vivovitasport.com

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